Important C9600 Safety Recall Information

September 27, 2007

RE: C9600 SERIES SAFETY RECALL ALERT!
IMMEDIATE ACTION MAY BE REQUIRED

Dear Customer:

Please be advised that Oki Data Americas, Inc., has identified a potential problem with a limited number (approximately 175) of its C9600 Series color printers that could result in an electrical shock. While the chance of an electrical shock is remote, we want to take every precaution to ensure the safety of our customers.

This letter is official notification that you may be in possession of an affected printer and therefore are required to participate in OKI Data Americas’ safety recall program to ensure optimal customer safety and satisfaction.

If you are in possession of one or more C9600 Series printers, please take the following actions-even if your printer(s) appear to be operating normally:

DO NOT TOUCH THE PRINTER OR ATTEMPT TO TURN IT OFF.
UNPLUG THE PRINTER(s) IMMEDIATELY BY PULLING THE PLUG FROM THE WALL SOCKET.
Only after the printer has been unplugged, please locate the serial number on the back of the printer, on the left hand side.
Note: the affected serial numbers only begin with the prefix A A 5 6 0 0 or A A 5 8 0 0. If your serial number does not start with this prefix, you do not have an affected printer.
If your serial number does start with this prefix, please determine if it falls within the following range of numbers:
- A A 5 6 0 0 2 6 5 5 A 0 through A A 5 6 0 0 2 8 0 4 A 0; or
- A A 5 8 0 0 1 4 6 8 A 0 through A A 5 8 0 0 1 6 1 7 A 0; or
- A A 5 8 0 0 2 7 0 2 A 0 through A A 5 8 0 0 2 8 0 1 A 0

Example: A A 5 6 0 0 2 7 1 5 A 0 would qualify for an inspection

If the serial number falls between any of the three ranges listed above, IMMEDIATE ACTION IS REQUIRED. Please do the following only after the printer has been unplugged from the wall socket:

Remove the power cord from the printer and secure it in a safe location so no one can turn on the printer until an OKI Data Americas authorized representative has inspected it; and
Contact the OKI Data Americas Safety Recall Hotline at 1-877-654-6364 to arrange for the immediate inspection of your C9600 Series printer(s). We will coordinate an on-site visit to inspect your printer(s), and will make every effort to accommodate your schedule and minimize the printer’s down time.

To avoid any possibility of an electric shock, take the steps outlined on the previous page. Under no circumstances are you to attempt to inspect the printer yourself. This can only be performed by an Oki Data Americas, Inc., authorized service technician.

If the serial number does not match any from the list on the previous page, you do not have an affected printer and no action is required. You may resume normal operation by switching the printer’s power switch to the off position, plugging the printer’s power cord back into the wall socket and then switching the printer’s power switch to the on position.

Please note that OKI Data Americas is cooperating with the U.S. Consumer Product Safety Commission on this recall.

OKI Data Americas deeply regrets any inconvenience this situation presents. We are acting to ensure that any affected printers are properly identified, inspected and addressed as necessary. We feel the measures outlined herein will minimize your inconvenience and ensure your safety and the reliability of your C9600 Series printer.

Sincerely,

Michael Boudreau
Senior Manager, Customer Service
Oki Data Americas, Inc.