Home » Safety Recall

Please be advised that Oki Data Americas, Inc., has identified a potential problem with the model OKIFAX^® 5780, OKIFAX^® 5980 and OKIFAX^® 5980DL facsimile machines. A shield plate on these units can dislodge and cause a ground fault failure which could present a shock hazard; each of which was shipped from our facilities after October, 2003.

If you own one of the above referenced models, please turn it off and unplug it at the wall outlet.

To determine whether or not your machine is affected, after you have turned it off and unplugged it.

Note the serial number

• DO NOT attempt to move the machine until it is unplugged from the wall receptacle.
• If the serial number begins with any numbers in the sequence S/N 310A, 311A, 312A, 401A and 402A...

Look for a red dot to the right of the serial number

• If the red dot is present, your machine has been inspected and no additional action is required.
• If you have not yet unpackaged the unit, you may also look for a 1/8" round, red dot sticker on the right side of the serial number label on the box. If the red dot sticker is present, no additional action is required.
• If the red dot is not present to the right of the serial number on the machine itself or on the serial number label on the box...
  • Leave the unit unplugged and
  • Contact your authorized OKI facsimile dealer (you can locate your nearest OKI dealer at www.okidata.com),
  • Or phone OKI Data directly at 1-877-654-6364.

We will coordinate an on-site visit to inspect your fax machine, making every effort to accommodate your schedule and minimize the product's down time. If the machine passes inspection, you will be able to continue normal operation. If a problem is found, the unit will be removed and replaced by the next business day. Please allow up to two days for inspection from the time you contact either your OKI dealer or OKI Data directly. Even if your machine falls within the required serial number range and ship date time period but appears to be operating normally, you must follow the steps mentioned above to schedule an inspection. Please do not attempt to inspect the machine yourself. The procedure can only be performed by an authorized OKI technician. Also, affected machines cannot be repaired; each must be returned to the factory for proper disposal and replaced with a new unit.

For further instructions and information, please read our Frequently Asked Questions (FAQ).

Oki Data Americas, Inc., deeply regrets any inconvenience this situation may present. We are taking responsibility to ensure that any affected OKI products are properly identified and, if necessary, immediately replaced. We feel that the measures outlined above will minimize the down time of your OKI fax machine and ensure both your safety and the reliability of our product.

Thank you for choosing OKI.